
Providing effective solutions for your business.

Get in Touch With Us
Have a question, a project, or an IT challenge? Our team is here to help don’t hesitate to reach out.
+41(0)782247785
Place de l’Octroi 2, 1227 Carouge


Enough Talk, Let’s Build Something Together

FAQ
Frequently Asked Questions
What is your company’s mission?
At castle-it, our mission is simple: make technology work for your business, not against it. We provide proactive IT support, reliable backup solutions, and real-time monitoring so your infrastructure stays protected, available, and optimized every single day.
What payment methods do you accept?
We accept bank transfers (virement bancaire), TWINT, and invoice-based billing for recurring contracts. For custom projects, payment plans can be arranged. Contact us to discuss the best option for your business.
Do you offer any discounts or promotions?
Yes! We offer preferential rates for long-term contracts (6 or 12 months), as well as special packages for startups and SMEs based in the Geneva and Lausanne area. Get in touch for a free consultation and a tailored quote
What is the turnaround time for your services?
For critical incidents, our average response time is under 2 hours. For standard support requests, we aim to resolve issues within the same business day. Monitoring and backup solutions are deployed within 24 to 48 hours after onboarding.
